![]() Please review the following video to resolve the issue: ![]() This error indicates an order has been placed for a TLD or registration period that hasn't been configured. Invalid TLD/Registration Period Supplied for Domain Registration See Connection Error above eNom Namespinnerįor errors beginning with eNom Namespinner: please refer to Domain Namespinning Troubleshooting. If the entry for the TLD in question does exist, speak to your server admin to investigate why you server is unable to resolve it. This indicates that an entry does exist in the /resources/domains/ file for the TLD in question or your server is unable to resolve it.ĭouble-check with the IANA database that you're connecting to the correct whois server, and if not it can be added or changed by following these instructions. Please ensure port 43 is open.Įrror: 0 - php_network_getaddresses: getaddrinfo failed: Name or service not known This error indicates that your firewall is blocking the whois port 43. However, this can be added by modifying the /includes/whoisservers.php file and entering the WHOIS server details for the desired TLD. Unfortunately, the domain you are looking up is not amongst them. WHMCS can check the availability of over 800 domain extensions as standard. Some potential errors are explained below:Įxtension not listed in includes/whoisservers.php Begin by reviewing Configuration ( ) > System Logs or, prior to WHMCS 8.0, Utilities > Logs for any error messages beginning with WHOIS Lookup Error at the time of performing the domain availability check. The cause of this problem is the same as the above two points a connection problem with the whois server. There was a problem connecting to the domain registryĭomain Checker reports domains available when they are registered It could also indicate your server is unable to connect to the whois server listed in the /includes/whoisservers.php file - ensure your server is able to connect to the whois server on port 43 for the TLD listed in this file. When checking a domain availability this indicates that your firewall is blocking the whois port 43.
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